We don’t accept returns due to the nature of the handmade piece. We do our best to show you and describe the garments. If you have questions please ask before placing an order. We want to help you find the perfect clothing piece for your princess! So again, please ask. You will not regret it!
Gift certificates are non-refundable.
If you change your mind or select the wrong sizing you have two hours to contact us to change your order at email@example.com. Please provide a detailed explanation on why you are requesting a change in your order so we can provide you exactly what you want. The two hours will start from the moment you submit your order.
We allow a 2-hour window for you to cancel your order. No exceptions. If you still have questions, please message us or email us at firstname.lastname@example.org before canceling. We will love to help you!
If you received a faulty or incorrect item or size, please contact our Customer Experience team directly at email@example.com. Please provide your order number, full name and supporting images. It is within our discretion to decide if a product is faulty or not. We recommend inspecting products upon delivery. We do not accept return on items that have basic wear and tear or have been misused. The garment must remain in the original condition, unworn, unwashed and have all the hang tags attached. You will have 14 days to verify your purchase. We will provide you a replacement (if available), drop in value or full refund. If you received an item that is faulty or incorrect, return shipping costs will be reimbursed. You are required to email us at firstname.lastname@example.org before returning an item for further return instructions.
Returns address: 6431 170th Lane NW, Ramsey, MN 55303
Custom Made Guide